Policies

We kindly ask for you to provide at least 24 hours' notice for cancellations. This allows us to offer the vacant time slot to other clients who may be in need of our services.

If you cancel your appointment with less than the required notice,  the full fee will be charged. In some instances, an alternative service (e.g., telehealth, resource-making, report-writing) may be offered where appropriate.

We are committed to being transparent about our fees and will happily address any questions or concerns you may have regarding the cost of services. Our fees schedule is listed here.

We ask for all invoices to be paid within 7 days after an invoice has been issued. 

In cases where payments are significantly overdue or repeatedly delayed, we may need to temporarily suspend services until the outstanding balance is settled.

We value feedback from our clients as it plays a crucial role in our continuous improvement. Your feedback also helps us better understand your needs and preferences, and is an essential part of our therapeutic relationship.

If you have a complaint or concern about any aspect of our services, we encourage you to bring it to our attention as soon as possible. You can voice your complaint in-person, over the phone, or in writing.

After receiving your complaint, we will engage in a collaborative discussion to understand the nature of your complaint, gather relevant information, and work towards finding a satisfactory resolution.